Job Description

Position Summary: Palmer Hamilton is seeking a strategic, results-driven Project Manager to lead and oversee high-impact projects supporting our Interior Design and Customer Service teams. This leadership role involves full project lifecycle ownership—from initial planning and stakeholder alignment to site preparedness, execution, and post-installation reviews. The Project Manager will ensure projects meet scope, timeline, and budgetary expectations while driving continuous improvement and ensuring exceptional customer satisfaction. Essential Functions: • Lead complex PH Design projects from concept through completion, ensuring alignment with strategic objectives. • Drive pre-installation planning, including coordination of site assessments, readiness evaluations, and manufacturing schedules. • Oversee installation execution, including logistics coordination, real-time issue resolution, and status reporting. • Serve as the primary liaison between project stakeholders, including internal teams, external vendors, and installation crews. • Collaborate with sales and marketing to develop compelling project collateral and support go-to-market initiatives. • Proactively identify and address gaps in sales documentation to support seamless order entry and project execution. • Ensure timely printing and distribution of sales acknowledgment and order documentation. • Demonstrate deep and evolving product knowledge to support design integrity and customer satisfaction. • Develop and deliver comprehensive project performance reports and open order updates to leadership. • Maintain clear and continuous communication with all stakeholders regarding project status, timelines, and risks. • Provide accurate quotes and pricing to customers with full transparency and alignment to project scope. • Ensure thorough CRM updates to provide project visibility, documentation, and traceability from start to finish. • Resolve escalated customer issues with professionalism and urgency, maintaining a high standard of service. • Maintain detailed records of customer interactions and decision-making processes. • Partner cross-functionally to solve complex project challenges and deliver successful outcomes. • Champion process improvements and strategic initiatives that drive operational efficiency and elevate customer experience. • Perform additional duties and contribute to company-wide initiatives as needed. Position Expectations: • Commit to ongoing professional development and advanced project leadership practices. • Stay informed on emerging project management tools, methods, and industry standards. • Demonstrate strong cross-functional leadership and influence across teams and departments. • Foster collaborative environments that encourage innovation and knowledge sharing. • Present forward-thinking ideas that improve efficiency, quality, and customer satisfaction. • Effectively plan, forecast, and prioritize across concurrent projects with varying timelines and complexity. • Utilize critical thinking and decision-making skills to navigate challenges proactively. • Show adaptability, creative problem-solving, and a high degree of initiative. • Travel as necessary to support project installations, site assessments, and client meetings. Qualifications: • Minimum of 3 years of progressive project management experience, ideally in a customer-facing or design-forward environment. • Bachelor’s degree in Business, Project Management, or a related field required; PMP Certification or equivalent preferred. • Demonstrated success leading cross-functional project teams and delivering complex projects on time and within budget. • Advanced proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Access. • Exceptional written and verbal communication skills. • Proven interpersonal and leadership abilities with a strong customer-first mindset. #PM25

PI0649a3841248-30492-37985916

Job Tags

Similar Jobs