JubaCart Refund & Returns Policy

1. Introduction
   At JubaCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund policy under the conditions outlined below.

2. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• The product must be unused, in its original packaging, and include all accessories, tags, and receipts.
• Returns are accepted for damaged, defective, or incorrect items received.
• Some products, such as perishable goods, personal care items, and digital downloads, are non-returnable.

3. Return Process

• Contact our support team at contact with your order details and reason for return.
• If eligible, we will provide return instructions and the return shipping address.
• Customers may be responsible for return shipping costs unless the return is due to our error.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the refund approval status.
• Approved refunds will be processed within 7 business days via the original payment method.
• Refunds for cash-on-delivery (COD) orders will be issued via bank transfer or store credit.

5. Exchange Policy

• If you prefer a replacement, we can exchange the item for the same product, subject to availability.
• Exchanges follow the same return process as refunds.

6. Late or Missing Refunds

• If you haven’t received your refund within the expected time, please check with your bank or payment provider.
• If you still have issues, contact our support team for assistance.

7. Policy Updates
   JubaCart reserves the right to update this policy as needed. Changes will be posted on our website.