Job Description

The Role  

We have an exciting opportunity for an experienced supervisor to join our growing team. In this role, you’ll be responsible for setting the tone and driving the performance of the production site. You’ll develop, manage, and set the example for your team to achieve and exceed goals. You will also relay opportunities to improve customer and employee experience. You are passionate about delighting and helping people. You’re self-motivated, a problem solver, organized, and an experienced leader.

What you’ll do

• Drive performance of your production area 
  • Consistently hit goals including but not limited to: orders shipped, quality, date-integrity, processing time, queue size, and returns
• Develop, manage, and lead your team
  • Onboard, train, and coach your team to hit our quality and efficiency goals 
  • Ensure your team has the adequate tools to do their best work 
    • Correctly diagnose roadblocks and remove
    • Root solve recurring issues 
  • Work with the Production Director to ensure orders are queued correctly 
  • Set the example for the team regarding professionalism, reliability, accountability, and proficiency 
• Guarantee your area has the necessary orders and supplies to hit our overall goals 
  • Approve the delivery of orders to be digitized in your area
  • Approve the delivery of supplies to digitize your area’s orders 
• Relay opportunities to improve customer and employee experiences in an accurate, concise, and timely manner
  • Help strategize ways to improve service and streamline our process to create exceptional experiences 
• Cross-train in multiple areas for a full understanding of the process prior to taking responsibility for your team
• Perform other tasks as assigned

Who you are: 

• Five years’ experience as a manufacturing or production supervisor
• Associates degree or higher
• Professional, strategic, positive, adaptable, with strong problem-solving skills.
• Natural leader with the proven ability to lead a team to achieve a shared goal. 
• Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily.
• Able to prioritize multiple tasks with strong attention to detail.  
• A problem-solver who approaches roadblocks with a positive, innovative attitude.
• Understanding of key performance metrics for employees and departments.

Benefits: 

• Full-time
• Pay is competitive and based on experience
• Medical, dental, vision, HSA, and short-term disability plans available - 30 day waiting period
• Free 24/7 medical care via TextCare - no waiting period
• 401k eligibility with employer match - 6 month waiting period (must be at least 21 years of age)
• Paid time off, accrued bi-weekly

*Legacybox is an Equal Opportunity Employer who complies with all Federal, State and Local laws prohibiting discrimination in employment.'

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