Job Description

Oak Street Health takes a team-based approach to providing outstanding patient care. Care teams are responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system. Medical Assistant/Phlebotomists are an important part of our Care Teams. High levels of flexibility, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health members. Medical Assistants will work closely and collaboratively with their teammates to greet and room Oak Street Health patients. They will be expected to assist in assessing a patient's health conditions, including performing routine diagnostic testing during appointments. Core Responsibilities: Ensures efficient patient flow by rooming patients in a timely manner and assisting the provider with staying timely on their schedule. Delivers an exceptional patient experience, and helps patients prepare for their provider visit. Obtains vital signs, chief complaint and reviews medications. Delivers patient screenings per protocols. Orders supplies and stocks exam rooms. Conducts routine quality control checks, including infection control measures, equipment QAs, and checks for expired medication and supplies. Ensures exam rooms are clean, safe, and ready for patient visits. Under direction of an RN, provider and/or protocol, provides telephonic support to patients. Assists providers, RNs or social workers with home based support for high risk members, as necessary. Under direction of an RN or Provider, offers MA appropriate "visits", such as administering vaccinations and performing procedures, including but not limited to: ABI, spirometry, EKGs, etc. Performs waived laboratory testing. Schedules diagnostic testing. Applies or assists with application of durable medical equipment. Supports care team with obtaining medical records, and ensuring records are scanned into the EMR per protocols. Participates in care team meetings to discuss patient care and clinic operations. Other duties, as assigned. Requirements: CPR Certification required. Medical Assistant certification or registration. 3-5 years in a Medical Assistant role preferred. EMR experience required. 2 or more years of experience working with geriatric patients. Phlebotomy Technician Certification preferred. Strong communication skills and customer service orientation. Demonstrates problem-solving skills, accountability, and a flexible, positive attitude. Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary). US work authorization. Someone who embodies being "Oaky" - Radiating positive energy, Assuming good intentions, Creating an unmatched patient experience, Driving clinical excellence, Taking ownership and delivering results, Being scrappy.

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