Job Description
Description This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
As an Esthetician, you offer resort guests an opportunity to connect with the solitude of the valley and culture of Taos within the comfort of a serene spa. You pay attention to detail and ensure you put a personal touch that says every guest is special. You have the knowledge and ability to perform facials and body services that meet the guidelines and expectations as laid out by the Spa Manager as well as within the guidelines established by your current licensure within the State of New Mexico. You maintain the highest level of product knowledge and have a complete understanding of all spa services offered. You know the ingredients in products and can explain their benefits to guests and help answer any guest questions in a positive and professional manner.
As Blake Hotel staff you are knowledgeable about Taos Ski Valley, The Blake Hotel and The Spa and able to provide direction to guests to include packages offered, hours of operation, class schedules of The Spa & Fitness Center, mountain statistics and the adventurous offerings of our scenic surroundings. You try to remember unique things about each guest experience and reach out to them post-visit. You are responsible for cleanliness in your designated treatment room and follow checklists to ensure room cleanliness between each guest as well as at the end of your shift.
Essential Job Responsibilities: - Adheres to the policies of Taos Ski Valley, Inc.
- Performs facials and body services that adhere to the established treatment protocols while fulfilling guests' unique expectations
- Performs all treatments on the services menu based upon current licensure.
- Assesses contraindications of guests that may require modification of the service or prevent the service from taking place
- Meeting guests' needs through engaging in active listening from guest pick-up to drop-off
- Cleans and disinfects all equipment and the treatment room daily
- Recommend products and after-care for at-home support
- Suggests to guests other beneficial treatments offered in the spa
- Begin and end all treatments on time.
- Work assigned schedule and arrive and depart from the shift on time
- Ensures that work areas are clean and set according to procedure
- Informs Spa Director/Manager or other management personnel about product and or maintenance needs.
- Attends all scheduled meetings.
- Attends scheduled professional training.
- Report any incidents or accidents to a member of the management team.
- Other duties as assigned
Personal Skills: - Strong personal character and commitment to Taos Ski Valley, Inc.'s Vision, Purpose, and Values.
- Provides a guest experience that exceeds the guest's expectations.
- Ability to gracefully and humbly accept criticism and opportunities for growth.
- Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
- Ability to build positive rapport with the guests through personable interactions
- Willingness to learn and ask for help and/or clarification
Qualifications/Knowledge: - High School Diploma or GED preferred
- Current & Valid New Mexico License in Esthetics
- Customer service experience, preferably in a spa and or salon
- Growing knowledge of spa treatments/services and skincare technologies, and tools
- Literacy in skin types, widely used skincare ingredients and chemicals, skin conditions, and medications affecting and or used for the skin
- Ability to explain various treatments/services and educate guests on skin health and at-home skin care
- Must be able to manage time, maintain an organized work space, and be able to handle a variety of duties simultaneously
- Must have a professional manner, use discretion with guests and other staff, and have a polished appearance while working
- Demonstrates comfort level in product knowledge and product recommendation
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
Work Environment: Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with spa guests and other staff. Work conditions will include exposure to a variety of odors and smells as well as different cleaning supplies and skincare products.
Physical Demands of Position Include: The Licensed Esthetician position requires you to lift up to 25 pounds on a frequent basis and occasionally group lift up to 50 pounds. This position requires you to be able to talk, hear, smell, stand and walk 80-90% of the time and to sit, stoop, kneel, crouch, bend 10-20% of the time.
This position will require you to clean floors, surfaces and spa machinery like a high frequency device, steamer, hot towel cabinet and electric treatment tables. You will be asked to work with and apply a variety of skincare products and ingredients to meet different guest needs and treatment protocols. You will spend about 5% of the job on the computer and cellular phone navigating scheduling software and human resources software.
Background Check: Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
- Is a Background Check required for this position: Yes
- Is an MVR required for this position: No
TAOS SKI VALLEY, Inc.
Job Tags
Flexible hours, Shift work, Afternoon shift,