Job Description

EMS Maintenance Tech II

Fleet Services by Cox Automotive keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.

FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

FSCA is currently hiring an EMS Technician Level II. This mid-level Technician will be responsible for performing certified DOT inspections, Preventative Maintenance inspections, light and follow-up repairs, light mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. May also perform some scheduled dedicated work on various customer fleets in addition to providing emergency roadside service. Requires creative thinking for solving problems in emergency situations and self-management of the workday. Must be able to make decisions effectively and efficiently using critical thinking skills, provide excellent customer service, understand the importance of attention to detail, and always maintain situational awareness. Requires extreme flexibility in scheduling and the ability to function effectively and efficiently in emergency situations. This role follows established processes and procedures for making repairs or performing maintenance procedures, establishing, and maintaining safety practices on the job, and documenting work order information. The EMS Technician II strives for excellence in the work they perform and ensures quality of output.

Duties

• Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Power steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
• Participate in regularly scheduled safety training. Remain up to date on safety protocols and procedures to maintain a culture of safety and compliance.
• Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders ("RO") using company issued device and our proprietary application, PRONTO
• Communicate with management, team members, and Dispatch via Microsoft Office products and other communication methods such as email, or phone call to obtain approvals on repair estimates, retrieve purchase order numbers, and/or discuss findings and notes.
• Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
• Obtain parts from approved local and national vendors as necessary for the repairs to be performed.
• Accurately complete DOT forms and all other forms of documentation in timely fashion.
• Independently manage parts inventory and equipment on company-issued service truck and perform periodic reconciliation.
• Works with, understands, and evaluates technical information related to the job.
• Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
• Work with a high degree of independence and manage own daily schedule.
• Work with clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations
• Adhere to company policies, processes, and procedures.
• Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Power steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
• Confer with customers, Dispatch, and/or Sales team to obtain descriptions of vehicle problems and to discuss work to be performed.
• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.

Requirements

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field.
• Possess and supply a set of hand tools necessary to perform required job duties.
• This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.
• A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in lieu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.
• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File

Why Fleet Services by Cox Automotive?

• Safe driving & Tech efficiency bonuses
• Safety Boots & Safety Glasses reimbursement
• Extreme weather gear (Cold & Hot)
• Uniforms provided with laundry service where available
• Take service truck home daily (stop paying for gas!)
• Company cellphone provided
• Technical training provided to advance your career
• Dedicated career path 'Over 50% of our front-line managers are promoted from within'.

Benefits:

• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

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