Job Description

Job Description

Job Description

Grace Management Group is based in Spartanburg, South Carolina. Founded in 1975, we have been leaders in the fragrance and gift industry for over 30 years. Our brands include Votivo, Greenleaf, Bridgewater Candle Company, NOTES, The WillowBrook Company and Audrey's. Still family-owned and operated, we sell into multiple distribution channels in the US, and in over 90 countries internationally.

We hire talented, motivated, fun and friendly people, and are currently looking to fill the position of Customer Service Representative.

Position Overview

We are looking for a career-minded Customer Service Representative who loves to talk to people and have fun. Responsibilities as a CSR will include answering inbound calls, taking orders, following up with customers on order status, shipment info, maintaining account information, and any other additional info requested.

Job Functions:

• Team Player, Enjoys fast paced, fast changing work environment
• Enthusiastic
• Strong organizational skills
• Customer service experience, preferably in a call center environment
• Loves talking to people

Job Requirements:

• Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism with internal and external customers.
• Educating and engaging customers through inbound calls from customers.
• Answering calls that are in the queue.
• Interfacing with other departments and support channels on customer's behalf when necessary.
• Other Job Skills
• Excellent verbal and written communication skills.
• Excellent computer skills.
• Ability to maintain an exceptional phone presence even in difficult or complex situations; able to respond, follow-up and record calls appropriately.
• Ability to enhance customer relationship through professional high quality communication.
• Ability to adjust to new circumstances; can handle operational changes with ease and confidence
• Accept ownership for solving difficult problems, and handling unusual situations.
• Can identify difficult problems, their causes, and use proper judgment to implement appropriate solutions.
• Must be a team player willing to share ideas with others, identify where help is needed, to ensure productivity.
• Vital to have the ability to interact with co-workers and internal/external customers at all levels.
• Must be receptive to direction and coaching provided by management.
• Must be able to multi-task.
• Other duties as assigned

Check out to learn more about us.

This is a great opportunity for the right individual. Send your resume today!

Company Description

Grace Management Group is a group of privately-held gift, fragrance and home decorative companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for almost 50 years! Our brands include Votivo, Greenleaf, Bridgewater Candle Company, The WillowBrook Company, NOTES, Audrey's and Aroma Creations. Our Audrey's distribution facility is based in Lebanon, Pennsylvania.

Since 1975, we have refined our expertise in fragrance, color, product formulation, home decor and packaging trends to transform into one of the largest home fragrance and decor companies in the United States. Still family-owned and operated, the Grace Management brands have blossomed into international players, with our products currently being sold in over 90 countries.

You will find our products in all types of retailers, from pharmacies, college bookstores and hospital gift shops to high end boutiques, spas and hotels.

Company Description

Grace Management Group is a group of privately-held gift, fragrance and home decorative companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for almost 50 years! Our brands include Votivo, Greenleaf, Bridgewater Candle Company, The WillowBrook Company, NOTES, Audrey's and Aroma Creations. Our Audrey's distribution facility is based in Lebanon, Pennsylvania.\r\n\r\nSince 1975, we have refined our expertise in fragrance, color, product formulation, home decor and packaging trends to transform into one of the largest home fragrance and decor companies in the United States. Still family-owned and operated, the Grace Management brands have blossomed into international players, with our products currently being sold in over 90 countries.\r\n\r\nYou will find our products in all types of retailers, from pharmacies, college bookstores and hospital gift shops to high end boutiques, spas and hotels.

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