Contact Center Agent (Hybrid) Job at Arthritis Knee Pain Centers, Spring, Montgomery County, TX

dmRVM3BWQ01yajlFbkdYQ1FNUk0rNW1UcHc9PQ==
  • Arthritis Knee Pain Centers
  • Spring, Montgomery County, TX

Job Description

Job Description

Job Description

Contact Center Agent - Arthritis Knee Pain Centers Location: Remote / In-Office (based on company needs) Job Type: Full-time Salary: $14.00 to $17.00 per hour Additional Compensation: Monthly Performance Bonus

About Us: At Arthritis Knee Pain Centers (AKPC) , we are dedicated to delivering exceptional, non-surgical, and non-opioid therapy to patients suffering from chronic osteoarthritis of the knee. With 17 medical practices across the U.S., our mission is to treat every patient like family-with compassion, transparency, and personalized care.

Position Summary: We are actively seeking a high-energy, detail-oriented, and tech-savvy Contact Center Agent to join our growing team. In this role, you'll be the first point of contact for both new and existing patients, helping them get the care they need by answering questions, scheduling appointments, and directing traffic to our nationwide clinics.

Key Responsibilities:

  • Handle inbound calls from new and existing patients
  • Assist patients with scheduling, rescheduling, or canceling appointments
  • Make outbound calls for appointment confirmations, 6-month re-evaluations, and treatment restarts
  • Respond to online inquiries from the website and social media (web leads)
  • Provide accurate information about our services and locations
  • Proactively engage patients to reduce cancellations and no-shows
  • Route calls appropriately to internal teams or local clinics
  • Maintain up-to-date and accurate records in our CRM system
  • Deliver top-notch service with empathy, patience, and professionalism

Requirements:

  • Prior experience in a contact center, telemarketing, sales, or collections is required
  • Excellent communication skills - both verbal and written
  • Typing speed of 40+ WPM with strong grammar and punctuation
  • Proficiency with computers and CRM systems
  • Strong multitasking, time management, and organizational skills
  • Ability to work independently in a fast-paced environment
  • Positive attitude with a team-player mindset
  • Coachable and goal-oriented with a competitive spirit
  • Bilingual in English and Spanish is a plus

Schedule:

  • Sunday to Friday
  • Shifts range from early morning to evening
  • Evening and weekend availability required (up to 8:00 PM EST)

Benefits:

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Monthly bonus opportunities

Job Posted by ApplicantPro

Job Tags

Hourly pay, Full time, Work at office, Local area, Weekend work, Sunday, Afternoon shift, Early shift,

Similar Jobs

Orion180

Scrum Master Job at Orion180

 ...compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the global premier provider of insurance...  ...to innovation and growth. Join Our Team as a Scrum Master Are you a dedicated leader with a passion for agile methodologies... 

Jersey City Medical Center

Intern Job at Jersey City Medical Center

 ...Job Title: Summer Intern Location: Jersey City Medical Center Department: Internship Department Req#: 0000202490 Status: Full-Time Shift: Day Salary Range: $15.50 Hourly Pay Transparency: The above reflects the anticipated hourly range for this... 

Richardson Electronics Ltd

Electronics Technician Job at Richardson Electronics Ltd

 ...Job Description Job Description Job Title: Electronic Technician I Company: Richardson Electronics, Ltd. Type: Full Time Electronic Technician I Job Description Under general supervision performs electro-mechanical assembly, testing and/or troubleshooting... 

AccentCare

Registered Nurse (RN) - Home Health Care Manager Job at AccentCare

 ...Job Description AccentCare is seeking a Registered Nurse (RN) Home Health Care Manager for a nursing job in Conley, Georgia. Job Description & Requirements ~ Specialty: Care Manager ~ Discipline: RN ~ Duration: Ongoing ~40 hours per week ~ Shift:... 

The Cole Group

Applicant Interviewer Agent Job at The Cole Group

 ...provide services to applicants and companies coast to coast. Responsibilities Answer incoming calls and conduct telephone interviews with pre-employment applicants as part of their background screening process Engage with pre-employment applicants via text, email...