Job Description

Job Description

Job Description

We're Tend — Dental Done Differently.

Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that's human, personalized, and exceptional from start to finish.

Since launching in 2019, we've delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we're just getting started.

Whether you're delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.

We're growing fast — and we're looking for values-driven, mission-aligned talent to grow with us.

We're Tend — Dental Done Differently.

Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that's human, personalized, and exceptional from start to finish.

Since launching in 2019, we've delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we're just getting started.

Whether you're delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.

We're growing fast — and we're looking for values-driven, mission-aligned talent to grow with us.

Tend is seeking a Studio Manager to oversee the day to day operations. The Manager will be efficient and effective in leading a high performing studio team to drive results and deliver a best in class experience to our members. This is an exciting opportunity to join the team that is revolutionizing dentistry.

The Studio Manager will lead a studio team of 20+ staff including clinical and clerical personnel. This includes, but is not limited to: assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio's goals, ability to identify gaps in performance and opportunities for coaching/additional training, performance management, both informal and formal check-ins and reviews.

Responsibilities:

• Ensure the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.
• Oversee member experience and collaborate with the studio team to achieve or exceed NPS & revenue targets.
• Drive practice productivity through KPIs and performance goals and work with leaders to make adjustments.
• Be present on the floor in the studio to direct and manage performance real-time.
• Interact with members to gain real-time feedback of their visit and address member complaints in a timely and compassionate manner.
• Lead studio team onboarding, training, and meetings, focused on studio performance, building alignment, culture, & collaboration.
• Partner with the People Team on hiring, retention, and performance management.
• Ensure compliance and organization of the studio through regular walk-throughs to address any concerns.
• Manage all staff schedules to optimize the member experience, align with volume expectations and meet studio performance targets.

Experience and Qualifications:

• Bachelor's Degree Preferred.
• Minimum of 2 years' experience leading teams of 15+ staff in a high-growth, high-volume company in a healthcare or hospitality setting required.
• Experience partnering with providers delivering care to drive performance.
• Minimum of 5 years' experience in management or operations preferred.
• Experience managing operational practices, people practices & programs, and budgets/financial targets.
• A strong commitment to hustle & demonstrating a sense of urgency.
• Excellent written and oral communication skills.

Pay Range

$80,000—$95,000 USD

The Tend Difference

The highest standard of care, anywhere.
At Tend, you'll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that's not only top-tier — it's unforgettable. With access to advanced technology and thoughtfully designed studios, you'll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.

A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what's right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.

Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you're clinical or corporate, you'll be part of something meaningful — and surrounded by people who care.

Tend is an Equal Opportunity Employer.
We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal and Compliance Notice:
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.

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