Call Center - Customer Service Representative job at Cregger Plumbing Heating & Cooling Ferndale, MI, US

Job Description

Overview Call Center Representative- $21 - $24/hour + Commission and bonus opportunities Are you looking for a dynamic career opportunity with stability, growth, and a supportive team? At Cregger, we combine the best of both worlds-a close-knit, small-business feel with the resources and stability of a larger company. If you thrive on helping customers, problem-solving, and delivering top-tier service, this is your chance to make an impact while growing your career. What You'll Do: As a Customer Service Representative, you'll play a vital role in providing outstanding service to our Maintenance Agreement Members and potential new customers. Your ability to listen, engage, and provide tailored solutions will reinforce the value of Cregger's exceptional service. If you're looking for a role with endless opportunities to learn and grow, we'd love to connect. What You Bring to the Team:

2+ years of customer service experience (call center experience preferred)
Experience in ServiceTitan or the home services industry (a plus, but not required)
Strong computer skills, including MS Word, email, and CMS applications
Active listening skills to understand customer needs and provide solutions
Exceptional communication & relationship-building abilities
Strong time management & organizational skills to handle multiple tasks
Detail-oriented, adaptable, and dependable work ethic
Problem-solving mindset with the ability to think on your feet
Reliable attendance and ability to work independently and collaboratively

Why You'll Love Working at Cregger: At Cregger, we invest in your success. We provide ongoing training, professional development, and competitive benefits to ensure you thrive. Join a team that values your skills, celebrates individuality, and supports your personal and professional growth. Comprehensive Benefits Package, including: Medical, Prescription, Dental, and Vision Coverage Disability & Term Life Insurance 401(k) Match to help secure your financial future Paid Time Off (PTO) & Paid Holidays Continuous training, development, and career growth opportunities At Cregger, you're more than just an employee-you're part of a team that values and invests in you. Ready to take your career to the next level? Apply today! Posted Min Pay Rate USD $17.00/Hr. Posted Max Pay Rate USD $21.00/Hr. Cregger Plumbing Heating & Cooling

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