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Introduction
At JubaCart, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a money-back guarantee under specific conditions outlined in this policy. -
Eligibility for a Refund
- The item must be returned within 3 days of delivery.
- The product must be unused, in its original packaging, and include all accessories.
- Refunds are applicable for defective, damaged, or incorrect items.
- Digital products and perishable items are non-refundable.
- Refund Process
- To request a refund, contact our support team with order details and proof of the issue.
- Once approved, returns must be shipped to the designated return address.
- After verification, refunds will be processed within 7 business days via the original payment method.
- Partial Refunds & Deductions
- If an item is returned damaged (not due to our fault), a partial refund may be issued.
- Shipping fees may be deducted from the refund if the return is due to a change of mind.
- Policy Updates
JubaCart reserves the right to update this policy. Any changes will be posted on our website.